Privacy Policy

Emerald Projects
ABN: 74 681 579 555
Website: emeraldprojects.com.au
Last Updated: April 2026

Emerald Projects (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our business. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with us:

  • Contact details – name, email address, phone number, and postal address
  • Project details – information about your property, renovation requirements, site conditions, and project preferences
  • Business information – company name, ABN, and business address (for commercial clients)
  • Communication records – emails, phone call notes, messages submitted through our contact form, and meeting notes
  • Website usage data – IP address, browser type, device information, pages visited, and cookies (see Section 7)
  • Testimonials and reviews – names and feedback you voluntarily provide for publication on our website or social media

2. How We Collect Information

We collect personal information through the following means:

  • Our website contact forms and enquiry forms
  • Phone calls, emails, and in-person consultations
  • Contracts, quotes, and project documentation
  • Third-party platforms such as Facebook, Instagram, LinkedIn, YouTube, and TikTok
  • Referrals from other clients or business partners
  • Cookies and analytics tools used on our website

3. Why We Collect and Use Your Information

We collect and use personal information for the following purposes:

  • To respond to your enquiries and provide quotes for commercial fit-outs, home renovations, extensions, and related services
  • To plan, manage, and deliver construction and renovation projects
  • To communicate with you regarding project progress, scheduling, and site meetings
  • To issue invoices, process payments, and manage contractual obligations
  • To comply with legal, regulatory, and licensing requirements, including obligations under NSW building and construction legislation
  • To improve our website, services, and customer experience
  • To send you relevant updates, project information, or marketing communications (with your consent)

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with the following parties where necessary to deliver our services:

  • Subcontractors and tradespeople – who are engaged to work on your project
  • Suppliers and manufacturers – for ordering materials and products specific to your project
  • Professional advisors – including architects, engineers, certifiers, and legal or financial advisors
  • Government and regulatory bodies – such as local councils, the NSW Department of Fair Trading, and the Housing Industry Association (HIA), where required for permits, approvals, or compliance
  • IT and digital service providers – who assist with website hosting, email, analytics, and CRM systems
  • Insurance providers – where required for project-related insurance claims or policies

All third parties who receive personal information from us are expected to handle it in accordance with applicable privacy laws.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Our security measures include:

  • Secure digital storage with access controls and password protection
  • Physical security of paper-based records
  • Limiting access to personal information to authorised personnel only
  • Using SSL encryption on our website

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain personal information for as long as it is needed to fulfil the purposes outlined in this policy, or as required by law. For construction and renovation projects, certain records may be retained for a minimum of seven (7) years to comply with Australian tax, building, and warranty obligations.

7. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. Cookies are small data files stored on your device that help us improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

We may also use tracking technologies from social media platforms, including Facebook Pixel, to measure the effectiveness of our advertising campaigns.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Facebook, Instagram, LinkedIn, YouTube, and TikTok. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies independently.

9. Marketing Communications

We may send you marketing communications about our services, including project updates, blog posts, and promotional offers. You can opt out of receiving marketing communications at any time by contacting us at hello@emeraldprojects.com.au or using the unsubscribe link provided in any marketing email.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access – request a copy of the personal information we hold about you
  • Correction – request that we correct any inaccurate or outdated information
  • Complaint – lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

11. Complaints

If you are not satisfied with how we have handled your personal information or wish to make a privacy complaint, please contact us first so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Emerald Projects
Email: hello@emeraldprojects.com.au
Phone: +61 452 425 740 (Laeeq) | +61 431 425 740 (Sidhu)
Website: emeraldprojects.com.au
ABN: 74 681 579 555

Business Hours: Monday – Friday, 7:00 AM – 5:00 PM | Saturday, 10:00 AM – 4:00 PM